Privacy policy
Constellation RFB Limited trading as Le Café by Nicolas Rouzaud understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.cafenicolasrouzaud.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully. It explains how We use your personal data when you browse Our Site, place an order, create an Account or contact Us. It is an information notice and does not replace any separate consent required for optional Cookies or marketing.
1 Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
| “Account” | means an account required to access and/or use certain areas and features of Our Site; |
| “Cookie” | means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and |
| “Cookie Law” | means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
2 Information About Us
Our Site is owned and operated by Constellation RFB Limited, a limited liability company registered in England under company number 14819224 and trading as Le Café by Nicolas Rouzaud. We are the controller of the personal data We use for the purposes described in this Policy, except where another provider acts as a separate controller as explained in Part 10.
Registered address: 67 Brook Street, London, United Kingdom, W1K 4NJ.
VAT number: 492327575
Data Protection Officer: Nicolas Rouzaud.
Email address: info@nicolasrouzaud.com
Postal address: 67 Brook Street London United Kingdom W1K 4NJ
3 What Does This Policy Cover
This Privacy Policy covers personal data collected through Our Site and in connection with orders and enquiries made through it, including related email and telephone exchanges. Our Site may link to other websites. Please check their privacy notices before providing personal data to them.
4 What Is Personal Data
Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
5 What Are My Rights
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
The right to access the personal data we hold about you. Part 13 will tell you how to do this.
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 15 to find out more.
The right to restrict (i.e. prevent) the processing of your personal data.
The right to object to us using your personal data for a particular purpose or purposes.
The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
Rights relating to automated decision-making and profiling, where applicable. Please see Part 7 for further information.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about Our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/. You may contact Us first using the details in Part 15, but you do not have to do so before contacting the ICO.
6 What Data Do You Collect and How
Depending upon your use of Our Site, We may collect the personal data described below. Please also see Part 14 and Our Cookie Policy at https://www.cafenicolasrouzaud.com/pages/cookie-policy. We may receive special category data, such as allergy information or accessibility requirements, if you choose to provide it. Please provide only information relevant to your request. Our Site is not directed at children and We do not knowingly collect children’s personal data or data relating to criminal convictions and offences.
| Data Collected | How We Collect the Data |
|---|---|
| Identity and contact information, including name, email address, telephone number and billing address. | When you order through Shopify checkout, contact Us, submit a form, or provide information by email or telephone. |
| Business information, such as company name, role and business contact details. | When you provide it in an enquiry or business order. |
| Order and transaction information, including products, value, payment status, collection date and time. | From your basket, checkout and order-management tools, including Pickeasy. |
| Payment information, including payment method and transaction references. Full card details are handled by the payment provider. | Through secure checkout and payment providers. Please do not send full card details by email or contact form. |
| Account and profile information, including account identifiers, preferences and order history. | When you sign in, use your Account or interact with Our store. |
| Technical and usage information, including IP address, browser, device identifiers and pages visited. | Automatically through Shopify, Cookies, pixels and similar technologies, subject to consent where required. |
| Subscription and marketing preferences. | When you subscribe, update your choices or unsubscribe, including through Shopify and CWILL/SendWILL tools. |
| Information from providers, such as order, payment, technical and usage information. | From Shopify, payment providers and the applications supporting Our store. |
| Special category information, such as food allergies or accessibility requirements that you choose to disclose. | When you include it in an enquiry, order request, email or telephone conversation. |
7 How Do You Use My Personal Data
Under the Data Protection Legislation, We must always have a lawful basis for using personal data. The following table describes how We will use your personal data, and our lawful bases for doing so:
| What We Do | What Data We Use | Our Lawful Basis |
|---|---|---|
| Registering you on Our Site. | Identity,contact,order,financial, transaction,profile. |
Legitimate interest in Our commercial interests; Contract fulfil Your requirements when placing orders; |
| Providing and managing your Account. | Identity,contact,order,financial, transaction. |
Contract fulfil Your requirements when placing orders. |
| Providing and managing your access to Our Site. | Identity,contact,order,financial, transaction. |
Legitimate interest in Our commercial interests; |
| Personalising and tailoring your experience on Our Site. | Identity,contact,order,financial, transaction,profile. |
Consent, You consent to Our providing this. |
| Administering Our Site. | Identity,contact,order,financial, transaction. |
Legitimate interest in Our commercial interests; |
| Administering our business. | Identity,contact,order,financial, transaction.marketing,usage. |
Legitimate interest in Our commercial interests; |
| Supplying our products to you. | Identity,contact,order,financial, transaction.marketing,usage. |
Contract. to supply the products; |
| Managing payments for our products; | Identity,contact,order,financial, Transaction; |
Contract to supply the products; |
| Personalising and tailoring our products for you. | Identity,contact,order,financial, Transaction,profile,marketing. |
Consent, You consent to Our providing this. |
| Communicating with you. | Identity,contact,order,financial, transaction,profile. |
Initially Legitimate Commercial interest thereafter Consent until Orders placed when Contract. |
| Supplying you with information by email or post that you have opted-in-to (you may opt-out at any time by email. | Identity,contact,order,financial, Transaction,profile,marketing. |
Consent, You consent to Our providing this. |
| Managing allergy or accessibility information you provide. | Relevant special category information. | Your explicit consent under Article 6(1)(a) and Article 9(2)(a), where required for this service. |
With your permission and/or where permitted by law, We may also use your personal data for marketing purposes, which may include contacting you by email, text message or post with information, news, and offers on Our products. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with Our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.
Shopify and other service providers may process technical and usage information through Cookies, pixels and similar technologies. These technologies can involve personal data, including online identifiers. Please see Part 10 and Our Cookie Policy for providers and controls.
We use automated tools provided by Shopify to support store operation, security, analytics and personalisation. These tools may analyse device information, browsing activity and order information. Security and fraud prevention support Our legitimate interests in protecting customers and Our business. Optional tracking and advertising are subject to consent where required.
Shopify Network Intelligence may use browsing and transaction information to infer interests and improve services, including personalised advertising. Please see Part 10 for further details and how to exercise your rights.
If a decision made solely by automated means produces legal or similarly significant effects on you, the applicable data protection safeguards include the ability to obtain human intervention, express your point of view and contest the decision. Please contact Us using the details in Part 15 if you have concerns about a decision affecting you.
We will only use your personal data for the purposes for which it was originally collected unless We reasonably believe that another purpose is compatible with that or those original purposes and need to use your personal data for that purpose. If We do use your personal data in this way and you wish Us to explain how the new purpose is compatible with the original, please contact Us using the details in Part 15.
If We need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, We will inform you and explain the legal basis which allows Us to do so.
In some circumstances, where permitted or required by law, We may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
8 How Long Will You Keep My Personal Data
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
| Type of Data | How Long We Keep It |
|---|---|
| Identity Information including name, title, date of birth, gender. | Since We may be required to submit reports to HMRC the maximum period of retention is 7 years in line with how long they may request. |
| Contact information including address, email, telephone number, address. | Since We may be required to submit reports to HMRC the maximum period of retention is 7 years in line with how long they may request. |
| Business information including name, job title, business name, profession or trade | Since We may be required to submit reports to HMRC the maximum period of retention is 7 years in line with how long they may request.. |
| Payment and transaction information. | Full payment credentials are handled by payment providers under their own retention rules. We retain transaction references and accounting records where needed for accounting, refunds, disputes and legal obligations. |
| Profile information including preferences and interests, username, password, purchase history . | Since We may be required to submit reports to HMRC the maximum period of retention is 7 years in line with how long they may request. |
| Technical information including IP address, browser type and version, operating system. | Retained only for the period needed for security, troubleshooting and any consented analytics. Cookie and browser-storage durations are described in Our Cookie Policy. Other logs are retained according to their purpose and applicable provider settings. |
| Special category information, such as allergy or accessibility details. | Only as long as needed to deal with the relevant request or service, unless a separate lawful requirement justifies continued retention. |
| Marketing contact details, consent records and opt-out preferences. | While you remain subscribed or another lawful marketing basis applies. Following opt-out, We retain the minimum suppression information needed to respect your choice and relevant consent records where necessary to demonstrate compliance. |
9 How and Where Do You Store or Transfer My Personal Data
Our online store is hosted by Shopify. The Shopify administration currently identifies the European Union as Our customer-data hosting location. This does not mean that all processing takes place exclusively in the EU or the UK. Shopify, its affiliates and service providers may process data in other countries, including Canada and the United States.
Where We transfer personal data outside the UK, We use the safeguards required by the Data Protection Legislation. Depending on the destination and recipient, these may include UK adequacy regulations or approved contractual safeguards, such as the UK Addendum to the EU Standard Contractual Clauses.
Shopify’s processing and transfer arrangements are described in its Data Processing Addendum at https://www.shopify.com/legal/dpa. Information about its subprocessors is available at https://help.shopify.com/en/manual/privacy-and-security/privacy/subprocessors.
Please contact Us using the details below in Part 15 for further information about the particular data protection safeguards used by Us when transferring your personal data to a third country.
The security of your personal data is essential to Us, and to protect your data, We take a number of important measures, including the following:
limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where We are legally required to do so;
10 Do You Share My Personal Data
Our Site is hosted on Shopify. We share identity, contact, order, payment, device and usage information with Shopify to operate Our online store, process purchases and support customers. Shopify generally processes this information on Our behalf. For certain services, including the Enhanced Services provided through Shopify Network Intelligence, Shopify also acts as a separate controller.
Shopify Network Intelligence is enabled for Our store. Shopify uses information about your interactions with Our Site, other merchants and Shopify to provide and improve services, including analytics, personalisation and advertising. This may involve sharing information with Shopify and other service providers in other countries. Where required, these activities depend on your consent, which you can withdraw through Our cookie preferences. For details of Shopify’s processing and your rights, see Shopify’s Consumer Privacy Policy at https://www.shopify.com/legal/privacy/consumers and its privacy portal at https://privacy.shopify.com/en.
We also use service providers to support payment processing, order collection scheduling, forms and communications. These include Shopify Payments and Shopify tools such as Forms, Messaging and Search & Discovery; Pickeasy for pickup or delivery scheduling; and CWILL/SendWILL for subscription forms and related email-marketing functions. Providers receive the information needed for the services they perform. Relevant provider notices include https://www.cwill.com/privacy-policy/.
Where necessary for the business purposes described in this Policy, We may share relevant personal data with other companies in Our group in the UK or internationally, subject to applicable safeguards.
Where a provider acts as Our processor, We require it to handle personal data under appropriate contractual terms and security obligations. Where a provider acts as a separate controller, its own privacy notice also applies. Transfers outside the UK are addressed in Part 9.
If We sell, transfer, or merge parts of Our business or assets, your personal data may be transferred to a third party. Any new owner of Our business may continue to use your personal data in the same ways that We have used it, as specified in this Privacy Policy.
In some limited circumstances, We may be legally required to share certain personal data, which might include yours, if We are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
11 How Can I Control My Personal Data
In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict Our use of your personal data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails).
You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
12 Can I Withhold Information
You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
You may restrict Our use of optional Cookies. For more information, see Part 14 and Our Cookie Policy at https://www.cafenicolasrouzaud.com/pages/cookie-policy.
13 How Can I Access My Personal Data
If you want to know what personal data We have about you, you can ask Us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
You may make a subject access request verbally or in writing. To help Us respond, you can use the email or postal address in Part 15. We may request information reasonably necessary to verify your identity.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover Our administrative costs in responding.
We will respond without undue delay and normally within one month, subject to any adjustments permitted by law, for example where identity verification or necessary clarification is required. Where a request is complex or you have made several requests, We may extend the response period by up to two further months. We will tell you about an extension and the reasons within the applicable initial response period.
14 How Do You Use Cookies
Our Site uses Cookies and similar technologies provided by Shopify and, where applicable, the other service providers described in Our Cookie Policy. These technologies may collect online identifiers and information about your device and use of Our Site.
Strictly necessary Cookies support services you request, such as the shopping basket, checkout, security and remembering your privacy choices. We do not seek consent for these Cookies. We ask for your consent before using optional analytics, personalisation or advertising Cookies and similar technologies. You can accept, decline or choose categories in Our cookie banner. Continuing to browse does not constitute consent. Refusing optional Cookies does not prevent you from browsing or placing an order.
You can change or withdraw your consent at any time using the Cookie preferences control on Our Site. Your choices apply to the browser and device you are using, so you may need to set them again on another browser or device, or after clearing Cookies. Withdrawing consent does not affect the lawfulness of processing before withdrawal.
The names, purposes and durations of the Shopify Cookies relevant to Our store, together with information about other providers, are set out in Our Cookie Policy at https://www.cafenicolasrouzaud.com/pages/cookie-policy. We maintain that separate policy as the detailed reference for Cookies to avoid inconsistent lists across these documents.
15 How Do I Contact You
To contact Us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Nicolas Rouzaud):
Email address: info@nicolasrouzaud.com
Postal address: 67 Brook Street, London, United Kingdom, W1K 4NJ.
16 Changes to this Privacy Policy
We may review and update this Privacy Policy from time to time to ensure continued compliance with the law and best practice. This may be necessary, for example, if the law changes, or if We change Our business in a way that affects personal data protection.
Updates will be posted on Our Site. Where required, We will provide additional notice or obtain fresh consent before applying changes to consent-based processing. We recommend checking this page regularly. Last updated: 23 September 2026.
